Orders, Shipping and Returns

A. Orders Placing/Modifying/Canceling

B. Large Orders

C. Multiple Delivery Addresses

D. Payment

E. Shipping and Delivery Information

F. Shipping Charges

G. Upgraded Shipping Options

H. Returns/Exchange

A. Orders Placing/Modifying/Canceling

The Flower bakery does not allow orders to be edited or cancelled within seventy-two (72) hours of the requested delivery date, or within the seven (7) days prior to Thanksgiving, Christmas, Valentine''s Day or Mother''s Day, because of our extremely high volume of orders during these times. All out floral arrangements are custom made to order. If your arrangement was prepared or gift is en route or delivered, we will be unable to cancel the order.

To cancel your order, please call us at 1-800-566-8817.

Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

B. Large Orders

For orders containing large quantities of merchandise or floral arrangements shipping to a single address, please email us at customer service or call 1-800-955-2292.

C. Multiple Delivery Addresses

If you need to send items to multiple addresses, please place separate orders for each address.

D. Payment

All prices and dollar amounts on this site are in United States dollars. TheFlowerBakery.com accepts the following credit cards: American Express, VISA, MasterCard, Discover, and PayPal. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by a The Flower Bakery customer service representative if extended processing is required to complete your transaction request through our web site. All credit cards must be valid, authentic and must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice or liability. We reserve the right to stop accepting credit cards from one or more issuers.

E. Shipping and Delivery Information

The Flower Bakery offers shipping in the continental United States only. We do not currently deliver to PO boxes, APO (military) boxes, FPO (foreign) boxes, international addresses, or to Alaska and Hawaii.

The Flower Bakery gifts are delivered by a common carrier, such as FedExÂ®, UPS or the United States Postal Service. Our gifts can only be shipped within the Continental U.S. (excludes Alaska, Hawaii, and Puerto Rico) and can not be delivered to Hospitals, P.O. Boxes, Funeral Homes, Schools, Colleges or Rural Routes.

The Flower Bakery, in conjunction with our delivery service providers, will attempt to deliver a product on the requested day. Our delivery service providers do not telephone the recipients prior to delivering packages, and we cannot guarantee the time of delivery.

The Flower Bakery is not responsible for:

1. Flowers, plants and fruits items delivered to incorrect addresses supplied by the sender.

2. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

3. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

4. Product quality problems caused by improper handling by the recipient.

F. Shipping Charges

You will incur shipping charges for any item that is purchased from the Flowers and gifts. Shipping charges will be shown during the checkout process. Saturday delivery is available for additional charge.

G. Upgraded Shipping Options

You have the option to upgrade your shipping for an additional charge. Sunday delivery IS NOT available.

H. Returns/Exchange

To provide you with the best possible service, you can return your order for replacement or refund.

1. Flowers & Perishable Products - If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call customer service at 1-800-566-8817.

2. Specialty Gifts - Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 10 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping costs only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping cost will not be refunded. To return an item, please call customer service to obtain a return authorization number (RMA). Items sent back without a valid RMA will not be credited to your account. We''ll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.